Today I tried logging on to my bank account to check on balances. Evidently the system is currently down, no big deal I guess. I can just check later.
What bothered me though was the format of the error message. If I can’t log on to my account because you are having problems why are you prominently displaying a link for me to try and log on again.
Instead maybe it would be a good idea to provide a form that would automatically e-mail me when the system is back up.
Just seems logical. If anything don’t push me a link for a broken service.
1 response so far ↓
Jason // Aug 3, 2007 at 9:40 pm
Yeah, Northwestern Savings Bank online stuff is similar in its awfulness.
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